Jul 18, 2017
Melbourne call analytics and call center software provider Yamo announced the launch of Yamo Insight, a real-time, scalable, performance, and call flow management system. Designed as a plug-and-play monitoring and analytics platform, the software is available with the company's telephony services.
Lagos, Nigeria - July 18, 2017 /PressCable/ —
Melbourne call analytics and IP telephony provider Yamo announced the launch of Insight, its outbound and inbound call center software. The robust feature-rich call management system offers call center managers end-to-end oversight of all inbound and outbound calls.
More information about Yamo and the new solution is available at https://yamo.com.au
Yamo is Melbourne’s preferred telecommunications service provider for small, medium, and large businesses. The company focuses on IP telephony and call analytics as tools and methods to help companies improve service quality, return on investment, and maximize profitability.
Insight is a comprehensive, affordable, and scalable call management solution that provides easy monitoring, administration, and reporting. The software integrates easily with multiple contact center setups, delivering seamless migration and powerful real-time data that can power business decisions.
The platform’s real-time capabilities include monitoring call status, agent availability, periodic agent performance, and a live visual scoreboard. Yamo combines powerful visual reporting with ease of deployment through its unique plug-and-play architecture. The focus of the Yamo platform in conjunction with the company’s VoIP and telecommunications solutions such as the cloud-based BusinessVoice system.
Yamo Insight is available as a free addon with the company’s Lite and Premium plans across multiple platforms. The platform is provided free for systems with five or more extensions, making it suitable for startups and small enterprise contact operations.
According to a spokesperson for Yamo, “Insight is a best-in-class solution that provides contact centers with in-depth analytics and call flow control. These tools are backed up by an expansive reporting module that provides in-depth call analysis and recordings, helping businesses easily identify operational issues and speed up the resolution.”
Yamo Pty Limited is headquartered in Melbourne and is a telecom, VoIP, and call analytics provider specialized in the design and implementation of high-performance call systems. More information about the company and the Yamo Insight solution is available at the URL above.
Contact Info:
Name: Yinxlee
Organization: Infobiz
Address: 13 Olabode Close, Lagos '10-1000, Nigeria
Phone: +234-886249740
For more information, please visit https://yamo.com.au
Source: PressCable
Release ID: 215621
North Korean leader Kim Jong-un visited the Chinese border city of Dandong on Saturday, with both sides underlining their traditional friendship and calling to boost cooperation. The trip, Kim’s first visit to China in more than a year, comes ahead of next month’s Apec summit in the southern Chinese city of Shenzhen, where Donald Trump and other world leaders are expected to gather. He was welcomed and accompanied on his trip by Wang Huning, China’s fourth-ranked official, according to state...
PV Sindhu battled past Japan's Hina Akechi in a gripping three-game semifinal to reach her second Super 750 final of the season.
When Grant Newsham, a retired US Marine colonel and security analyst, sat down for an interview that aired last month, he called China’s economic rise illusory and said there were “600 million Chinese at least who live on US$5 a day or less”. His remarks quickly drew online criticism as well as accusations that he was using outdated figures from 2020 while ignoring differences in purchasing power. Some commenters argued that uneven development was common across countries. Others questioned how...
Just weeks before Donald Trump’s second trip to China this year and his third meeting with President Xi Jinping, whom he has called a “truly great” friend, his administration is intensifying its crackdown on Confucius Institutes – Beijing-backed centres that promote Chinese language and culture at universities abroad. Long viewed by critics as instruments of Beijing’s soft power and cultural diplomacy, the institutes are back in the crosshairs of US Defence Secretary Pete Hegseth, who says the...
Typhoon Champi continued to batter China’s eastern coast on Saturday, grounding over a hundred flights and prompting the authorities to relocate tens of thousands of people, while weakening as it moved towards Japan. Flights from airports in Shanghai as well as Fujian and Zhejiang provinces were grounded. China Eastern Airlines said it had cancelled 39 domestic flights to and from Shanghai’s two main airports while flights to and from the cities of Fuzhou and Wenzhou were also affected. The...
China is challenging India’s long-held dominance of the African market for antimalarial drugs in 12 of the continent’s hardest-hit countries, according to a new study. Last year, Chinese exports of antimalarial drugs reached US$89.3 million, nearly matching India’s US$89.6 million, according to Indian market research company Sol Gravitas. The gap has closed significantly since 2021, when Indian exports stood at US$121 million compared with US$62.6 million for China. Separately, the study...
The world No. 15 and reigning world junior champion, Anahat went down 11-5, 6-11, 4-11, 7-11 for her third defeat to the Malaysian opponent in as many meetings.
Indian-origin English chess player Bodhana Sivanandan has become the youngest female International Master (IM) at the age of 11, breaking a 38-year-old record set by Judit Polgar.
Chinese researchers have mapped the complex geological evolution of Turkey’s Kizilcaoren deposit, offering fresh insights into the country’s most significant known rare earth reserve while dampening expectations over its commercial potential. Although the findings shed light on how rare earth elements accumulate in carbonatite-related formations, the researchers concluded that the site was unlikely to emerge as a major global alternative to existing producers any time soon. Lead scientist...
Xi Jinping, general secretary of the Communist Party of China (CPC) Central Committee, Chinese president and chairman of the Central Military Commission, has in recent years stressed that the Party's full and rigorous self-governance is an unceasing endeavor and that self-reform is a journey to which there is no end. Here are some of his key remarks on the topic.
Previous winners of the sports award include tennis greats Serena Williams and Rafael Nadal, marathon record-breaker Eliud Kipchoge and US skier Lindsey Vonn.
Saka had to be replaced inside the opening 10 minutes of Wednesday's 2-2 draw at Bayern with a quad injury that could reportedly keep him sidelined for at least two months.
YOUR NEWS, OUR NETWORK.
Do you have Great News you want to tell the world?
Be it updates about your business or your community, you can make sure that it’s heard by submitting your story to our network reaching hundreds of news sites across 6 verticals.