Incident IQ Releases New Integration for Lexicon Tech Solutions

Nov 3, 2022

API-driven integration streamlines hardware repair processes and improves asset visibility for K-12 support teams

ATLANTA - November 3, 2022 - (Newswire.com)

Incident IQ, the workflow management platform built for K-12 school districts, released an integration with Lexicon Tech Solutions to better facilitate hardware repairs and spare device management. Incident IQ features help ticketing and asset management solutions for K-12 schools, and with this new integration, K-12 IT teams can quickly manage break-fix workflows and spare device assignment directly from an Incident IQ help ticket. 

With Incident IQ's AlwaysLearning integration, technicians can initiate a repair request straight from an Incident IQ help ticket, which initiates Lexicon's end-to-end repair process. IT technicians begin the repair process with a click, hand a spare device to a student, and Lexicon's AlwaysLearning™ technicians handle the rest—from picking up damaged devices, replenishing spare device inventories at schools, and completing component-level device repairs at a Lexicon repair facility.

The API-driven integration automatically updates the status of the device during each step of the repair and return process, so district IT support teams can readily view the status of every device under a Lexicon AlwaysLearning service contract directly from Incident IQ.

"Incident IQ is focused on streamlining workflows for support teams so that teaching and learning can flourish, and Lexicon Tech Solutions is a partner in that mission," said Jorgen von Tangen, VP of Apps & Integrations at Incident IQ. "This integration lets technicians immediately initiate a device repair and assign a spare device right from an iiQ help ticket, minimizing downtime and keeping working devices in student hands. Having our two platforms working together in such close coordination saves districts enormous amounts of technician time, while also helping districts get the most out of their K-12 technology budget."

"Districts reduce costs by learning how things go wrong," said Josh King, Lexicon CEO. "Having Lexicon's deep-dive analytics immediately available to look at failure rates and what's breaking by component, school, or even grade-level is a huge win with the iiQ integration." 

The AlwaysLearning integration is available from Incident IQ for iiQ user districts with a Lexicon Tech AlwaysLearning™ service contract.

About Incident IQ 

Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. Millions of students and teachers in more than 1,100 districts across 49 states rely on the Incident IQ platform to manage and deliver mission-critical services.

Incident IQ is based in Atlanta. 

About Lexicon Tech Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Lexicon Tech Solutions provides device repair, maintenance, and refresh services to K-12 districts of all sizes. Lexicon's AlwaysLearning™ device management program leads the industry in turn times and repair rates and is anchored by a modern 75,000 sf ISO 9001:2015 certified repair facility.
 

Incident IQ Press Contact:

Matt Owensby

[email protected]

1-877-747-3073 ext. 255

Lexicon Tech Solutions Press Contact:

Dena Harris

[email protected]

1-336-337-9608


Contact Information:
Matt Owensby
Marketing Specialist
[email protected]
1-877-747-3073 ext. 255


Press Release Service by Newswire.com

Original Source: Incident IQ Releases New Integration for Lexicon Tech Solutions

More News

Why US chip controls took a back seat at the Xi-Trump summit
Sep 26, 2026
Why US chip controls took a back seat at the Xi-Trump summit

There is little question that Jensen Huang and Lisa Su, the heads of US semiconductor chip giants Nvidia and Advanced Micro Devices (AMD), had secured two of the best seats in the house at the White House state dinner on Thursday evening: at the head table alongside the two presidents and their wives. But what remains unclear is how much progress they were able to make on their primary goal of restoring access to the Chinese market, amid entrenched opposition to that happening in both China and...

Melania Trump ‘snubs’ Xi Jinping as handshake moment goes viral, watch video
Sep 26, 2026
Melania Trump ‘snubs’ Xi Jinping as handshake moment goes viral, watch video

A video circulating on social media has drawn attention to a brief interaction between Melania Trump and Chinese President Xi Jinping during Xi’s September 23-25 US visit. The clip appears to show Xi moving towards Melania, who raises her hand and steps back as Donald Trump continues greeting a member of the Chinese delegation. The footage does not establish why she made the gesture, prompting varied interpretations online.

Unanimous on SIR, EC eases voter hearings, enrolment
Sep 26, 2026
Unanimous on SIR, EC eases voter hearings, enrolment

The Election Commission has endorsed its decisions on nationwide Special Intensive Revision and additional citizen convenience measures. Booth Level Officers will visit homes to assist persons with discrepancies in their voter registration. The Commission will review the ECINET website for compliance with regulations and will propose necessary upgrades. A special focus will be placed on registering younger voters and addressing pending reports.

Unanimous on SIR, EC eases voter hearings, enrolment
Sep 26, 2026
Unanimous on SIR, EC eases voter hearings, enrolment

The Election Commission has endorsed its decisions on nationwide Special Intensive Revision and additional citizen convenience measures. Booth Level Officers will visit homes to assist persons with discrepancies in their voter registration. The Commission will review the ECINET website for compliance with regulations and will propose necessary upgrades. A special focus will be placed on registering younger voters and addressing pending reports.

Why is Oracle’s debt suddenly flashing warning signs? Its 8% bond yield raises a bigger question about who will finance the trillion-dollar AI data-center boom
Sep 26, 2026
Why is Oracle’s debt suddenly flashing warning signs? Its 8% bond yield raises a bigger question about who will finance the trillion-dollar AI data-center boom

Bond investors are actively hedging against Oracle. The cost to insure the software company's debt reached a record high this week. Its 6.7% bonds maturing in 2056 crossed an 8% yield for the first time. It sits half a percentage point higher than the average yield for lower-tier B2/B debt. Oracle currently holds a Baa2/BBB- credit rating. One downgrade drops it into junk territory.

Mbappe injured as Zidane wins on France debut, Italy lose on Mancini return
Sep 26, 2026
Mbappe injured as Zidane wins on France debut, Italy lose on Mancini return

Zinedine Zidane made his debut as France coach with a 1-0 victory against Turkey in Izmit. Kylian Mbappe scored the only goal of the match shortly after halftime. Unfortunately, Mbappe sustained an injury while attempting a shot and was visibly in pain. Zidane indicated that the injury could prevent Mbappe from participating in future matches. Italy, managed by Roberto Mancini, lost 2-0 to Belgium in his return to coaching.

From Hormuz to Saudi to US sanctions, world feels the oil heat
Sep 26, 2026
From Hormuz to Saudi to US sanctions, world feels the oil heat

The war in West Asia has caused significant disruptions to global oil supplies and impacted prices. Saudi Arabia faces challenges with pipeline closures, forcing alternative routes for exports. Meanwhile, India's oil imports have significantly increased in response to evolving market conditions. The potential of expanded sanctions further complicates India's energy security as it navigates foreign relations. A diplomatic solution between the US and Iran is essential to stabilize oil markets.

Pakistan a regime of army, by army and for army: India
Sep 26, 2026
Pakistan a regime of army, by army and for army: India

India's diplomat Petal Gahlot addressed the UN General Assembly in response to Pakistan Prime Minister Shehbaz Sharif's remarks. Gahlot highlighted Pakistan's hypocrisy regarding terrorism, referencing Osama bin Laden's presence in the country. She reiterated India's stance that continued terrorism support would have serious consequences for Pakistan. Additionally, Sharif discussed the Kashmir issue and the Indus Waters Treaty during his speech.

Pakistan a regime of army, by army and for army: India
Sep 26, 2026
Pakistan a regime of army, by army and for army: India

India's diplomat Petal Gahlot addressed the UN General Assembly in response to Pakistan Prime Minister Shehbaz Sharif's remarks. Gahlot highlighted Pakistan's hypocrisy regarding terrorism, referencing Osama bin Laden's presence in the country. She reiterated India's stance that continued terrorism support would have serious consequences for Pakistan. Additionally, Sharif discussed the Kashmir issue and the Indus Waters Treaty during his speech.

KKR’s Henry Kravis rejected Alisa Wood in 2003 with a letter; 22 years later after receiving an unexpected call, the MBA graduate became co-CEO of a KKR investment vehicle
Sep 26, 2026
KKR’s Henry Kravis rejected Alisa Wood in 2003 with a letter; 22 years later after receiving an unexpected call, the MBA graduate became co-CEO of a KKR investment vehicle

In 2003, Alisa Wood was rejected by KKR’s cofounder and the then-chief executive officer Henry Kravis with a letter after sharing a blind résumé and a pitch book. But 24 to 48 hours later, she received an unexpected call from a partner at the investment giant. 22 years later, the MBA graduate became co-CEO of a KKR investment vehicle.

Same Rs 3.5 LPA offer, two very different choices: 4 years later, one reached Rs 38 LPA while the other switched domains
Sep 26, 2026
Same Rs 3.5 LPA offer, two very different choices: 4 years later, one reached Rs 38 LPA while the other switched domains

Two college batchmates received the same 3.5 LPA Wipro offer in 2022 but took different paths afterward. One rejected the job and spent two years preparing for better opportunities, while the other accepted the offer and continued learning technical skills alongside work. Their career journeys later diverged, with one moving into a support role and the other reaching a 38 LPA position at a US tech firm.

Climate activist Sonam Wangchuk apologises for Tibet reference
Sep 26, 2026
Climate activist Sonam Wangchuk apologises for Tibet reference

Sonam Wangchuk issued a video apology for comparing Tibet's situation under China with Ladakh during a recent protest. He emphasized that his comments were inappropriate and he regrets the comparison made. Wangchuk highlighted his long-standing support for Tibet and the Dalai Lama's recognition. He expressed concern for Tibetan friends who felt offended by his statements. This incident occurred during a gathering in Leh on September 24.

YOUR NEWS, OUR NETWORK.

Do you have Great News you want to tell the world?

Be it updates about your business or your community, you can make sure that it’s heard by submitting your story to our network reaching hundreds of news sites across 6 verticals.

Daily World Feed

Get yourself immersed in engaging topics right here. Daily World Feed is a multi-platform media, providing you latest breaking news straight from the industry.

Sign Up